FAQ

Answers before you queue at the counter.

If your question isn't here, it doesn't mean no — it means we haven't typed it yet. WhatsApp still works.

Across the Klang Valley — KL, PJ, Puchong, Subang, Shah Alam, and nearby. Tell us your area when you order; if it’s a stretch, we’ll say so instead of promising Tuesday and showing up Thursday.

Yes. We are located at No.36, Jalan Bandar Tiga, Puchong — Mon–Fri 08:30–17:30, Sat 08:30–13:30. For big quantities or odd sizes, a heads-up helps us pull stock before you sit in traffic.

WhatsApp (+6019 3390321 Kim Yong / +6012 4120321 Kimwill), phone Kim Yong at +6019 3390321 or +6019 2889815 during hours, or email kimhardware.su@hotmail.com / kimtrend.co@outlook.com. Photos and rough quantities beat perfect spelling.

Yes — contractors, workshops, and weekend DIY in the same queue. Bulk pricing where it applies; retail pricing where it doesn’t. We’ll tell you which side you’re on.

Including Aica, Formica, and plenty of others — the list moves. If you’re matching an old sample, bring it or send a photo; that’s faster than brand-name bingo over the phone.

Often yes, especially for laminates and finishes. Open a product’s detail page and use the enquiry form (it opens WhatsApp), or message us directly — we’ll say if that line doesn’t do cut samples.

Monday–Friday 08:30–17:30, Saturday 08:30–13:30. Closed Sunday and public holidays. After hours, leave WhatsApp — we’ll answer when the shutters are up.

For most lines, yes — datasheets, dimensions, load ratings where relevant. If something’s missing, ask; we’ll dig or tell you honestly if we only have what’s on the label.

Wrong or defective — contact us within 3 days with photos if possible. Cut-to-size and custom orders follow different rules; we’ll explain before you pay, not after.

We’ll update you on WhatsApp or email when something ships. No fancy portal — ping us if you’re nervous and we’ll chase internally.

We supply first. For install, we can point you to contractors we’ve seen do decent work — your contract is with them, not us.

Bank transfer, cash over the counter, company cheques for approved accounts. Big B2B jobs — talk to us about terms if you’re not a first-timer.

Still stuck?

The fastest fix is usually a voice note or a photo of the part — we're not scoring you on grammar.

Or visit the full contact page for branches and hours.

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